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Salesforce Consulting Partner
Government Cloud Specialist
60+ Public Sector Deployments
GSA Schedule
Salesforce Partnership
Our Salesforce partnership, in verifiable detail
Government agencies need Salesforce configured to the way government actually operates. Constituent intake processes that vary by jurisdiction. Case management workflows tied to regulatory timelines. Service delivery channels that have to be Section 508 accessible. Compliance environments that require FedRAMP-authorized infrastructure, not commercial cloud repackaged for public sector buyers.
Matched to how your agency operates
You're modernizing how your agency interacts with constituents — moving from paper-based intake, fragmented case systems, and siloed data to a unified platform that gives staff and citizens a better experience. We implement Salesforce Government Cloud configured to your jurisdiction's specific workflows, compliance requirements, and integration landscape.
You need constituent service capabilities without the overhead of a large enterprise implementation. We scope Salesforce engagements to match the complexity and budget of local government — delivering licensing, permitting, case management, and citizen portals that work for agencies of any size.
You need a Salesforce-certified subcontractor with active SAM.gov registration and demonstrated public sector past performance. We execute teaming agreements within 48 hours.
Salesforce capabilities for the public sector
Salesforce's FedRAMP-authorized environment for government workloads — physically and logically separated from commercial Salesforce infrastructure. We implement, configure, and optimize Government Cloud environments for agencies that handle controlled unclassified information, law enforcement data, or health information requiring strict compliance controls.
Assessment-first — we determine the right Salesforce environment before any configuration begins
Case management, service request tracking, and omnichannel constituent support — configured to your agency's intake processes, escalation workflows, and SLA requirements. Built for agencies managing high volumes of constituent interactions across multiple service lines.
6–12 months · configuration over customization · integrated with existing agency systems
Constituent-facing self-service portals for licensing, permitting, benefits applications, case status tracking, and service requests. Section 508 and WCAG 2.1 AA accessible. Integrated with Login.gov and agency SSO for secure constituent authentication.
Portals built to be used
Operational dashboards and predictive analytics for agencies that need real-time visibility into service delivery, case resolution, constituent satisfaction, and workforce performance. Built on your existing Salesforce data — no separate data warehouse required.
Deployed standalone or integrated with Service Cloud and Experience Cloud
Custom Salesforce development for agencies whose workflows can't be met through configuration alone — Apex triggers, Lightning Web Components, custom integrations, and complex business logic built to government security and code review standards.
Every custom component Section 508 tested before delivery
API-led integration connecting Salesforce with ERP systems, legacy databases, federal reporting platforms, and third-party agency systems. We map your integration landscape before any development begins — no surprise dependencies mid-project.
Pre-built government connectors available for common agency system types
How we deliver Salesforce projects
Salesforce Activate methodology adapted for government — where compliance sign-off, accessibility validation, and stakeholder alignment across multiple departments add steps that a commercial implementation never requires.
Current-state assessment of existing systems, case management processes, integration dependencies, and compliance requirements. Stakeholder interviews across departments. Deliverable: environment recommendation, integration map, and project roadmap.
Salesforce architecture design, data model, security framework, and integration blueprint. Section 508 requirements scoped and accessibility approach defined before any build begins. Deliverable: solution design document and configuration decisions sign-off.
Iterative configuration and development in defined sprints — with agency stakeholder review at each milestone. Custom development scoped only where configuration can't meet the requirement. Deliverable: configured, integrated Salesforce environment.
User acceptance testing, security testing, Section 508 and WCAG 2.1 AA accessibility testing, and integration validation. No go-live authorization until all compliance criteria are met. Deliverable: test results, VPAT for custom components, and go-live sign-off.
Role-based training for agency staff and administrators. Controlled go-live with hypercare support. Change management to drive adoption across departments. Post go-live: optimization, feature enhancement, release management, and ongoing compliance maintenance as Salesforce releases three major updates per year.
Built to Your Compliance Posture
Salesforce Government Cloud (FedRAMP Moderate) and Government Cloud Plus (FedRAMP High) deployments. ATO documentation support including SSP authoring and evidence collection.
Salesforce security controls configured and evidenced against NIST 800-53 requirements. Continuous monitoring and audit logging maintained at the platform level.
Salesforce Government Cloud deployments for state agencies configured to StateRAMP requirements — data residency, access control, and incident reporting maintained throughout.
Salesforce Government Cloud Plus implementations for justice, law enforcement, and public safety agencies. Personnel cleared per CJIS requirements. Platform configured to CJIS security standards.
Salesforce deployments for health and human services agencies with BAAs in place across the platform. Access controls, audit logging, and data handling configured to HIPAA technical safeguard requirements.
Salesforce environments handling Federal Tax Information configured to Pub 1075 safeguards — access restriction, audit logging, and encryption requirements addressed in architecture before any configuration begins.
Every Experience Cloud portal, custom Lightning component, and citizen-facing interface accessibility-tested before delivery. VPATs available for custom components.
Internal control attestations for Consultadd's own Salesforce operations.
Salesforce engagements across state & local
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Migrate 240+ workloads off aging on-premises data centers ahead of a lease expiration.
Azure Government landing zone, wave-based migration with rollback, Sentinel monitoring across the estate.
All 240 workloads migrated with zero unplanned downtime; infrastructure costs reduced 28%.
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Paper-and-email licensing process averaging 32 days per application.
Dynamics 365 Customer Service + Power Pages portal in GCC, integrated with state SSO.
Processing time reduced from 32 days to 6; 71% of applications now self-service.
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Move 4,500 employees to a compliant collaboration platform meeting CJIS.
Microsoft 365 GCC High migration with Teams, SharePoint, Intune, and Purview governance.
Migration completed in 14 weeks; CJIS audit passed with zero findings.
Full past-performance citations are included in our capability statement.
Frequently asked questions
Everything contracting officers, IT leaders, and prime capture teams routinely ask before engaging.
Yes. Consultadd is a Salesforce Consulting Partner with a Government Cloud specialization and 60+ public sector deployments. You can verify our current status in the Salesforce AppExchange partner directory.
For most agencies managing high volumes of constituent interactions across multiple service lines, yes. Salesforce Government Cloud gives you case tracking, omnichannel intake, SLA management, and real-time reporting on a single FedRAMP-authorized platform. We'll tell you honestly if it's not the right fit for your scale.
It depends on your data classification and compliance obligations. Government Cloud is FedRAMP Moderate and suits most state and local workloads. Government Cloud Plus is FedRAMP High and required for agencies handling law enforcement data, CJIS-regulated information, or highly sensitive constituent data. We assess your requirements and recommend the right environment before any configuration begins — moving between the two after the fact is costly.
Yes. Every Experience Cloud portal we deliver is mobile-responsive and Section 508 / WCAG 2.1 AA accessible — tested before delivery, not after. We also integrate with Login.gov and agency SSO so constituents authenticate securely without creating another account.
Each Salesforce release requires review and testing in a government environment before it goes live — we manage that process as part of our ongoing support model. Agencies that retain us post go-live never have to scramble before a release window.
Yes. MuleSoft integration is a core capability — we connect Salesforce with SAP, Oracle, Microsoft Dynamics, legacy databases, and federal and state reporting platforms. We map the full integration landscape before any development begins so there are no surprise dependencies mid-project.
A focused Service Cloud implementation runs 6–9 months. A full platform build including Experience Cloud portals and MuleSoft integration can run 12–18 months. We scope precisely after the discovery phase.
Leading provider of enterprise technology solutions for government agencies. Transforming public sector through secure, compliant, and innovative solutions.