99.9% uptime SLA
GSA Schedule
CMAS
1-hour average respone time for P1 Incidents
Your Agency's IT Department
Our IT Managed Services act as a seamless extension of your agency, providing comprehensive IT support and management. From 24/7 monitoring to help desk support and strategic IT planning, we ensure your technology infrastructure is reliable, secure, and aligned with your mission.
Proactive maintenance to prevent issues before they occur.
Reduced downtime and improved operational efficiency.
Predictable IT costs with flexible service plans.
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Our Managed Services Portfolio
Continuous monitoring to detect issues early and maintain system availability.
Responsive user support that resolves issues and minimizes operational disruption.
Proactive management of servers, networks, and core IT systems.
Reliable backup and recovery to protect critical data and services.
Timely patching to reduce risk and maintain secure, supported systems.
Ongoing tuning to improve system reliability and operational efficiency.
Structured onboarding, seamless ongoing operations
Whether we're running your full IT operation or stepping in alongside an existing team, every engagement starts with a clear picture of your environment and a defined model for how we work together.
Inventory existing infrastructure, helpdesk operations, vendor contracts, and staffing. Identify gaps, risks, and immediate stabilization needs. Output is a transition plan with defined roles and handoff points agreed upon before any operational responsibility transfers.
On-site staff placed at your agency. Systems, tools, and workflows configured to your environment. Knowledge transfer completed and service operations stood up. Stabilization period ensures zero disruption to agency operations during transition — whether we're taking over from a previous vendor or standing up managed services for the first time.
Full IT operations running — helpdesk, infrastructure management, monitoring, patch management, backup and recovery, and vendor coordination. SLAs active and reported on monthly.
Quarterly reviews identifying performance gaps, cost optimization opportunities, and technology refresh needs. We proactively surface recommendations rather than waiting to be asked.
Compliance frameworks we work within
Every IT environment we manage is operated to the compliance and security standards your agency is accountable to. Access controls, patch management, audit logging, and incident response are built into day-to-day operations — not addressed only at audit time
IT operations supporting agencies on FedRAMP-authorized platforms, with infrastructure management aligned to FedRAMP continuous monitoring requirements.
Access management, configuration management, and audit logging maintained to NIST 800-53 control requirements as part of standard operations.
Managed IT operations for state agencies on StateRAMP-authorized platforms, configured to meet data residency and access control requirements.
IT operations for justice, public safety, and corrections agencies. On-site staff cleared per CJIS requirements. Systems and access controls configured to CJIS standards.
IT management for health and human services agencies with BAAs in place. Access controls, audit logging, and incident response aligned to HIPAA technical safeguard requirements.
IT operations for agencies handling Federal Tax Information. Access controls, audit logging, and system configurations maintained to Pub 1075 safeguard requirements.
Continuous monitoring, patch currency, POA&M tracking, and audit evidence collection handled as part of day-to-day operations to support annual FISMA reporting.
Internal control attestations for Consultadd's own operations available on request under NDA.
Case Studies
A public housing authority with no dedicated internal IT staff came to us with significant gaps across their technology environment — limited endpoint protection, inadequate patching and backup protocols, and no structured helpdesk operation. They needed secure remote connectivity, reliable onsite and remote support, and a clear roadmap for improving infrastructure resilience and business continuity.
We became the agency's full managed IT and cybersecurity partner — rebuilding their infrastructure foundation, securing their endpoints and network perimeter, and standing up structured helpdesk operations from the ground up.
The Results
- 18-minute average first response time across all helpdesk tickets
- 94.7% SLA First Response compliance and 93.0% SLA Resolution compliance across 280 support tickets
- Zero P1 critical incidents and only one P2 high-priority issue during the engagement period
- 97% of tickets resolved monthly through structured ticketing and SLA management
- Full endpoint patching coverage achieved through automation, improving compliance scores and eliminating manual intervention
- Sub-minute restore capability through cloud-based domain controller with daily encrypted backups
- 110+ user accounts protected through Microsoft 365 backup and recovery via Dropsuite
What started as a technology stabilization engagement became a long-term managed IT partnership. The agency now operates with a secure, well-monitored infrastructure, a structured helpdesk with measurable SLAs, and a clear technology roadmap. We handle the technology so they can focus on what they do: providing housing and services to the communities that need them most.
A complete past-performance list — including federal civilian, federal defense, and local government engagements — is included in our capability statement.
Frequently asked questions
Everything contracting officers, IT leaders, and prime capture teams routinely ask before engaging.
Yes. We work across federal civilian agencies, state departments, and local governments. Our approach adapts to each agency's infrastructure, compliance requirements, and operational model.
Yes. We work alongside internal IT staff as often as we run full outsourced operations. Roles and responsibilities are clearly defined upfront so there's no ambiguity about who owns what.
We start with a full environment audit before any responsibility transfers. A detailed transition plan is agreed upon with your team covering every system, contract, and workflow — no gaps, no surprises.
We place qualified IT staff directly at your agency. Staffing levels are scoped to your needs and can scale as requirements change. All staff are vetted to government standards and can meet clearance requirements where needed.
SLAs are defined per engagement based on your agency's criticality requirements — covering helpdesk response times, incident resolution, system uptime, and patch currency. Performance is reported monthly.
We maintain bench capacity to cover gaps. If a team member is unavailable, a qualified replacement is placed without disruption to your operations.
Yes. Hardware, software, telecom, and cloud vendor coordination is included. You deal with one point of contact rather than managing multiple vendor relationships yourself.
You get a managed team with defined SLAs, bench coverage, and operational accountability — not individual contractors you have to supervise. If performance falls short, we address it. That accountability doesn't exist with traditional staffing.
Leading provider of enterprise technology solutions for government agencies. Transforming public sector through secure, compliant, and innovative solutions.